Frequently Asked Questions
Everything you need to know about your heirloom-quality furniture and decor.
What is White Glove Delivery and what does it include?
Our White Glove Delivery service ensures your furniture is carefully transported, unpacked, and placed in the room of your choice. Our team will also perform any necessary assembly and remove all packing materials from your home.
How can I track the status of my custom furniture order?
You can track your order status through our online portal using your order number and email address. Since many of our pieces are handcrafted to order, we provide regular updates as your item moves through production and shipping.
What is your return policy for furniture and decor?
Stock items can be returned within 30 days of delivery, subject to a restocking fee. Please note that custom 'Special Order' items are handcrafted specifically for you and are non-returnable and non-cancelable.
Does Arhaus offer professional design services?
Yes, we offer complimentary design services both in-store and virtually. Our professional designers can help with space planning, color palette selection, and choosing the perfect pieces to fit your aesthetic.
How do I care for and maintain my natural wood or stone furniture?
We recommend using coasters and placemats to protect surfaces from heat and moisture. Dust regularly with a soft, dry cloth and avoid harsh chemical cleaners. Specific care guides for each material are available on our website.
Do you offer financing options for larger purchases?
Arhaus offers several flexible financing options through the Arhaus Credit Card, allowing you to pay for your purchase over time with various promotional financing plans subject to credit approval.